211 Specialist
micro1GeneralistNew
On a ruler from $0 to $150 an hour: $50 to $150.
- Where
-
58 countries
Bangladesh, Hong Kong, India, Indonesia, Japan, Kazakhstan, Kyrgyzstan, Malaysia, Pakistan, Philippines, Singapore, Sri Lanka, Taiwan, Thailand, Uzbekistan, Vietnam, Austria, Belarus, Belgium, Denmark, France, Germany, Greece, Italy, Netherlands, Portugal, Russia, Spain, Switzerland, United Kingdom, Argentina, Brazil, Chile, Colombia, Mexico, Peru, Algeria, Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Morocco, Oman, Palestine, Qatar, Saudi Arabia, Tunisia, United Arab Emirates, United States, Canada, Nigeria, Kenya, South Africa, Ghana, Ethiopia
- Language
- English
- Type
- Contract, remote
- Field
- Generalist
- Posted and first seen
- Checked, still open
- Listed until60 days left, date set by micro1
From the micro1 listing
Role Title: 211 Specialist
Role Type: Contractor
Location: Remote
Time Commitment: 10-20 hours/week, short-term project
micro1 is looking for 211 Specialists to help evaluate and improve AI systems on government services topics. You’ll use your experience answering the public to check that questions sound like real callers and that answers would actually help them. Accuracy comes first. No AI experience is needed; your domain knowledge is what matters.
Scope of Work
- Review sample questions and flag any that don’t sound like what real callers ask.
- Write rubrics that define a correct, complete answer, including the right referrals and next steps for the caller.
- Evaluate AI-generated answers against your rubrics, flagging errors, omissions, outdated guidance, and answers that wouldn’t help a real caller.
- Share clear written feedback with the project team, working asynchronously.
Required Qualifications
- Experience as a 211 Specialist, Information & Referral Specialist, or Benefits Navigator, answering public questions about government services
- 1+ years of regular, high-volume public contact (phone, chat, or in person)
- Working knowledge of public benefits and community resources
- US-based
- Able to start quickly and commit 10-20 hours/week
- Clear, precise writing
Nice to Have
- Experience with crisis intervention or needs assessment
- Experience using community resource databases
- Experience creating guides, scripts, or training materials
- Experience helping a diverse range of callers, including rural and Spanish-speaking communities
Text above is the platform's own listing, shown as published.
Note on the rate. This is the rate micro1 lists for the role. The final rate is set by micro1 and can differ from the listed range.
Terms in this listing
- Rubric: A written list of criteria and scores used to judge a response, for example accuracy, instruction following and tone, each with clear pass or fail descriptions.
- Assessment: Any screening step a platform uses before giving you work: a quiz, a skills test, a language test, a writing sample or an AI interview.
How applying on micro1 works
You apply from the role page on micro1. A third-party job page describes an interview run by an AI interviewer (aitrainer.work). The steps differ by role. The micro1 interview guide covers the AI interview.
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